GENERAL | CD-ROM | ONLINE | TROUBLESHOOTING
	GENERAL How long does the program take? The Medical Claim Trainer is divided into three parts. Each part takes approximately four to six hours to complete, but is divided into chapters so that you can complete chapters at different times. How do I order workbooks and Continuing Education tests? You can use the order form provided on this website. Do I have to take the entire program to get CEUs? No. Each of the three parts has been approved separately for continuing education credits. Therefore, you can take one part at a time. Chapters within each part do not have to be taken in order, but it is suggested to do so. Check the continuing education page for the number of approved hours in your state for each part. < back to top ONLINE STUDY Is there a time limit on my password? Yes. The password for online training is valid for ninety (90) days. What type of Internet connection do I need? Online Training requires broadband internet connection. Any type of internet connection may be used for examination only products. See the troubleshooting section below for more details. How do I access my online training products? To access your online training products, please login now. < back to top

		TROUBLESHOOTING For optimum performance, disable any screen savers, open applications, or networking. Check your computer's printer connection and paper supply. What kind of computer do I need to run The Medical Claim Trainer program? You will need a Intel Pentium processor or compatible, Windows 98, 2000 or Windows NT4, 200 MHz or faster, 32 MB RAM, 4x CD-ROM Drive, sound card & speakers, 16 bit display (thousands of colors), Apple QuickTime for Windows (CD-ROM only). What type of Internet connection do I need for online training? For optimal performance, a broadband (Cable, DSL, T1) connection is required. Slower modems can create long load periods. What are the browser requirements for online training? A recent version of Netscape Navigator of Microsoft Internet Explorer is recommended. The Shockwave plugin is required to view the online training. It can be freely downloaded from Macromedia's website. Why don't I hear any sound? Please make sure you have a sound card installed on your computer. Make sure that speakers are plugged in and turned on. Why can't I see all the program on my screen? Your computer monitor's resolution needs to be set to a minimum of 800 x 600 pixels. We recommend 1024 x 768 pixels for optimal viewing. To change your screen's resolution, go to the START menu. Choose SETTINGS, then choose CONTROL PANELS. Double-click on the DISPLAY icon to access the display settings. Click on the SETTINGS tab, and modify you resolution using the slider in the lower right corner of the window. Click OK when finished. < back to top

CD-ROM STUDY for previously offered CD-ROM version Is there a time limit on my password? No. The password can be used indefinitely so that The Medical Claim Trainer can act as a future reference. May other claims adjusters in my office use the CD-ROM for training? Yes. The student will be prompted to type in their name in the student record printout at the end of each chapter. This record must be submitted to Medical Directions, Inc. for continuing education credits. Medical Directions, Inc. reserves all copyrights so that no downloading or copying of the CD-ROM is permitted without written permission from Medical Directions, Inc. Is the The Medical Claim Trainer CD-ROM refundable if returned? The CD-ROM is non-refundable, but it will be replaced if found to be damaged or defective. Why is it that at some points in the CD-ROM I see a box with a red "x"? You must have Apple's QuickTime for Windows installed in order to view the entire contents of the CD-ROM. Please use the installer located on the CD, or visit www.apple.com/quicktime to download the latest version. < back to top